Frequently Asked Questions
How often are Eco Laundry machines sanitised?
Everyday! We practice daily sanitisation at all our laundromats from floor to ceiling, including all our machines. In addition, there is a FREE Drum Clean* option to rinse the washer with hot water prior to use. You can be assured that when you use an Eco Laundry machine you can wash worry and germ free!
*Drum Clean Option not available at North Melbourne location.
What is a drum clean?
Eco Laundry Rooms prioritise a clean, safe environment for all customers. Our machines offer a FREE hot water drum clean to sanitise naturally, setting the gold standard in laundry care.
We also provide sanitising products to keep both your laundry and yourself germ-free. Don’t settle for less – experience the difference at Eco Laundry Rooms today!
What are the opening hours?
We are open 7 Days a Week Every Day of the year. Please check each location for opening hours.
How to pay for a washer and dryer at Eco Laundry?
Our auto payment easy to use top up machines allow you to wash and dry quickly and securely. Further down this page are some videos that can help with any payment questions you may have.
Do you have laundry power or can I bring my own?
You can bring your own or you can use our Eco Laundry low allergy natural laundry powder in store for a perfect wash
- 2 Washers per pack
- Low Allergenic
- Hot or cold washing
- 100% Eucalyptus oil
- 100% Enviro-friendly
- 100% Australian Made
- $2.00 ea
Can I wash my doona?
Yes! Doona washing is a breeze, just select the DOONA WASH cycle.
- Massive 20kg washers.
- Select our DOONA WASH’ cycle and use a detergent without enzymes.
- Drying is a breeze too in our 30kg and 16kg dryers.
Can I put my silk clothing in the dryer?
DO NOT dry silk clothes in the dryers.
Silk clothes should not be placed in the dryers. Silk items are to be air dried. For best results always follow your garments care instructions.
Do all your washers have different wash cycles?
All our washers have preset cycles to suit your laundry needs.
- Cold
- Warm
- Hot
- Heavy Duty
- Doona
- Wool
- Delicate
and more…
Can I wash pet bedding?
Yes. We have a Pet Wash Cycle for our fur baby’s items.
- Always run our FREE Drum clean post use.
- We provide spray and paper towel to wipe down your area.
- Please be mindful of other customers and to keep the area clean.
- Unfortunately we don’t accept stable or kennel items.
How do I report a broken machine?
If you have any problems with machine malfunction please report to 1300 326 880. Alternatively you can also report any issues to us at info@ecolaundryroom.com.au
What if I can’t find some of my laundry after I get home?
We will tag any articles left in a washer or dryer for identification purposes – from date of discovery to the specific machine it was found in. We will keep it for up to 30 days. If article remains unclaimed within that time frame, it will then be donated to charity. To claim lost articles, please contact us on 1300 326 880.
TIP: Double check the machines after you unload your clothing. Also spin a washer drum to see if items are stuck on the sides.
Do your stores have wifi?
Yes of course. You can access FREE WiFi via our HOTSPOT. While in the store you will find us in the available WiFi networks. If you need help feel free to call 1300 326 880.
Frequently Asked Questions
How often are Eco Laundry machines sanitised?
Everyday! We practice daily sanitisation at all our laundromats from floor to ceiling, including all our machines. In addition, there is a FREE Drum Clean* option to rinse the washer with hot water prior to use. You can be assured that when you use an Eco Laundry machine you can wash worry and germ free!
*Drum Clean Option not available at North Melbourne location.
What is a drum clean?
Eco Laundry Rooms prioritise a clean, safe environment for all customers. Our machines offer a FREE hot water drum clean to sanitise naturally, setting the gold standard in laundry care.
We also provide sanitising products to keep both your laundry and yourself germ-free. Don’t settle for less – experience the difference at Eco Laundry Rooms today!
What are the opening hours?
We are open 7 Days a Week Every Day of the year. Please check each location for opening hours.
How to pay for a washer and dryer at Eco Laundry?
Our auto payment easy to use top up machines allow you to wash and dry quickly and securely. Further down this page are some videos that can help with any payment questions you may have.
Do you have laundry power or can I bring my own?
You can bring your own or you can use our Eco Laundry low allergy natural laundry powder in store for a perfect wash
- 2 Washers per pack
- Low Allergenic
- Hot or cold washing
- 100% Eucalyptus oil
- 100% Enviro-friendly
- 100% Australian Made
- $2.00 ea
Can I wash my doona?
Yes! Doona washing is a breeze, just select the DOONA WASH cycle.
- Massive 20kg washers.
- Select our DOONA WASH’ cycle and use a detergent without enzymes.
- Drying is a breeze too in our 30kg and 16kg dryers.
Can I put my silk clothing in the dryer?
DO NOT dry silk clothes in the dryers.
Silk clothes should not be placed in the dryers. Silk items are to be air dried. For best results always follow your garments care instructions.
Do all your washers have different wash cycles?
All our washers have preset cycles to suit your laundry needs.
- Cold
- Warm
- Hot
- Heavy Duty
- Doona
- Wool
- Delicate
and more…
Can I wash pet bedding?
Yes. We have a Pet Wash Cycle for our fur baby’s items.
- Always run our FREE Drum clean post use.
- We provide spray and paper towel to wipe down your area.
- Please be mindful of other customers and to keep the area clean.
- Unfortunately we don’t accept stable or kennel items.
How do I report a broken machine?
If you have any problems with machine malfunction please report to 1300 326 880. Alternatively you can also report any issues to us at info@ecolaundryroom.com.au
What if I can’t find some of my laundry after I get home?
We will tag any articles left in a washer or dryer for identification purposes – from date of discovery to the specific machine it was found in. We will keep it for up to 30 days. If article remains unclaimed within that time frame, it will then be donated to charity. To claim lost articles, please contact us on 1300 326 880.
TIP: Double check the machines after you unload your clothing. Also spin a washer drum to see if items are stuck on the sides.
Do your stores have wifi?
Yes of course. You can access FREE WiFi via our HOTSPOT. While in the store you will find us in the available WiFi networks. If you need help feel free to call 1300 326 880.